Shipping and returns

Last updated: October 12, 2026

Orders and processing

We prepare orders within 1 to 5 business days of payment. Made-to-order decks and pre-orders (drops) have their own timeline, shown on the product page or when your order is confirmed. If your order mixes in-stock and pre-order items, we ship it all together once everything is ready, unless you ask us otherwise.

Shipping within Costa Rica

  • Correos de Costa Rica: delivery time depends on the carrier. The cost is calculated at checkout.

  • Local courier (for example Uber Flash) in Montes de Oca and nearby areas: we arrange it by DM or email, and the recipient pays the cost.

  • Pickup in person: yes, arranged with us beforehand.

International shipping

We ship outside Costa Rica with Correos de Costa Rica, if it can ship to your country (check with us before ordering), or with DHL on request, at an additional cost. Delivery time depends on the carrier.

Taxes, duties and customs fees in the destination country are paid by the recipient and are not included in the price or the shipping. If a package is refused or not collected from customs, we can't refund the shipping.

Tracking, addresses and lost packages

We send you the tracking number when your package ships. Please check your address before paying: we're not responsible for packages sent to a misspelled address. If a tracked package shows as lost, write to us and we'll open a claim with the carrier; we replace or refund your order according to its outcome.

Returns

You have 30 days from receiving your order to return new items that are unused, unassembled and in their packaging. Write to us first at [email protected] with your order number; please don't send anything before we've arranged it.

You pay for return shipping, unless the mistake is ours (a wrong or defective item).

We refund the item price and the original standard shipping to your original payment method, within 8 calendar days of receiving the return.

We don't accept returns of:

  • made-to-order or custom decks and obstacles;

  • items sold as second quality;

  • used, assembled or sanded items.

This doesn't apply if the item arrived defective or wrong.

Defective or damaged items

If something arrives damaged or with a manufacturing defect (for example separated plies or cracks), write to us within 7 days with photos, before using or assembling it. We replace or refund it, and cover the shipping.

Every deck is handmade: small differences in grain, colour or sanding are normal and aren't defects. Neither is wear from use (chips, scratches or lost pop).

Contact

[email protected] or by DM on Instagram.